Purchasing Information

• You are purchasing your tickets for this Event from:
  • Specialised Events Pty Ltd ("Event Organiser" or "Seller")
  • ABN: 22 084 143 037
  • Email: franchising@specialisedevents.com.au
• The transaction is being processed and facilitated through the ticketing website of:
  • eMatter Technologies Pty Ltd
  • ABN: 27 093 085 977
  • Email: tickets@lup.events
  • Phone: -
  • Address: GPO Box 647, Brisbane QLD 4001
• All transactions are in Australian Dollars (AUD) unless otherwise stated.
• Subject to the terms and conditions in relation to each event, Lüp will hold ticketing funds on trust on behalf of the Customer until commencement of the relevant event. On commencement of the relevant event, Lüp will then hold those funds as agent for the Event Organiser.

Delivery of Your Tickets

• Your tickets will be delivered electronically via email (E-tickets).
• You can then print these or bring them on your phone or tablet to the event so we can scan you in at the door.
• We will send you your e-ticket as soon as you complete your purchase.

Processing and Credit Card Fees

• If there are any processing or credit card fees, these will be calculated and shown to you during purchase.
• If there is $0 or no value in 'Fees' column or fields, that means there are no fees applicable to your purchase.

Refund and Returns

• Refunds and returns are covered under the policy of the Event Organiser, and do not limit your rights under Australian consumer law:
  • All transactions are final. No refunds are permitted, except as required by law.
  • In the case of an event cancellation, refunds will be provided to patrons who have purchased tickets for the cancelled event.
  • In the case of an event postponement, your tickets will be transferred to the new dates.

Security

• All transactions with us are protected using 128-bit SSL encryption to ensure the security of your personal information and credit card data.
• All payments are processed directly with Stripe and none of your credit card details are stored on our servers.

Privacy Policy

• Your personal information is being collected to facilitate your purchase and to allow entry to the event.
• Your information is shared with the Event Organiser, to enable them to communicate to you regarding the event.
• If you wish to be removed from any lists please email us at tickets@lup.events.
• To view the Organiser's Privacy Policy, please click here.

Event Organiser's Terms and Conditions of Entry

Franchising & Start Your Own Business Expo - Conditions of Entry
By entering this event all visitors agree to comply with the following Conditions of Entry. These conditions are designed to ensure a safe, professional, and enjoyable environment for exhibitors, attendees, and staff.

1. Purpose of Attendance
   The Event is intended for visitors who are genuinely interested in learning about the products, services, and opportunities presented by exhibitors. Visitors must participate in a respectful and professional manner at all times.
2. Prohibited Conduct
   The following activities are strictly prohibited within the Event:
   • Soliciting or Selling Services: Visitors must not promote, sell, or attempt to sell their own products or services to exhibitors, sponsors, staff, or other visitors. This includes handing out business cards, brochures, flyers or any promotional material. It also includes wearing branded business clothing.
   • Disruptive or Disorderly Behaviour: Visitors must not engage in behaviour that disrupts exhibitors, presentations, or other attendees. This includes loud or aggressive behaviour, harassment, obstruction of walkways, or any conduct deemed inappropriate by Event Management.
   • Unauthorised Filming or Photography: Visitors must not record or photograph exhibitors’ displays, materials, or conversations where signage prohibits it or where an exhibitor requests privacy.
   • Interference with Exhibitors: Visitors must not interrupt exhibitors who are engaged with other attendees or interfere with their ability to conduct business.
3. Compliance with Staff Directions
   Visitors must follow all reasonable directions given by Event Management, security personnel, and venue staff. Failure to comply may result in removal from the Event.
4. Right to Refuse Entry or Remove Visitors
   Event Management reserves the right to:
   • Refuse entry to any person.
   • Remove any visitor who breaches these Conditions of Entry.
   • Revoke a visitor’s ticket or pass without refund.
   • Take further action where necessary to protect exhibitors, staff, and attendees.
   This right may be exercised at the sole discretion of Event Management.
5. Safety and Wellbeing
   Visitors must behave in a manner that does not endanger themselves or others. Any behaviour that threatens safety or disrupts the Event may result in immediate removal.
6. Privacy and Respect
   Visitors must respect the privacy, property, and commercial interests of exhibitors and other attendees. Misuse of confidential or proprietary information obtained at the Event is prohibited.
7. Acceptance of Conditions
   By entering the Event, visitors acknowledge that they have read, understood, and agree to abide by these Conditions of Entry. Failure to comply may result in removal without refund.

Disclaimer, Terms and Conditions

By entering your details you are agreeing to the terms and conditions listed below.

By scanning your QR Code at any exhibitor, you are agreeing for your details to be supplied to them and to their Terms and Conditions. (See exhibitor's stands for more details)

Definitions:

(a) "web" or "web site" or "site" means the system or database on which the personal information is stored;
(b) "You" or "your" means Lüp Pty Ltd
(c) "I", "my" or "me" means the person who has entered information into any electronic form on a site
(d) "information" or "personal information" means any information entered into any electronic form that is provided that may identify a person
(e) "Show" or "Expo" means the event for which you registered

GENERAL

• I confirm that the information I have entered is completely accurate, and in particular I have taken care to ensure that my email address is correctly entered.
• I agree and consent to my personal information being utilised for current and future competitions, draws, lotteries and promotions by the promoters and exhibitors of the Show.
• I agree and consent to, for promotional purposes, you providing the information I have entered into any electronic form on your site to entities/businesses attached, related, affiliated or associated to the Show, including but not limited to the Event Organiser, presenters, sponsors, exhibitors and suppliers.
• I agree that by my entering into any competitions at the Show, that I agree and consent to my personal information being utilised by such competition for the competition purposes and the promoter of the competition and authorise the publication of my details as they relate to the competition.
• I agree that you will not be liable to me, except in the case of fraud, for any act or omission (whether negligent or misleading or deceptive or otherwise) by you in the performance or purported performance of your obligations under these terms and conditions.
• I indemnify you against all claims, except in the case of fraud, arising out of or in any way connected with any act or omission by you in the performance or purported performance of your obligations under these terms and conditions.
• I agree that liability on your part or on the part of your servants or agents for damages for or in respect of any claim arising out of or in connection with the relationship established by this agreement or any conduct under it or any orders or instructions given to you by me, shall not in any event (and whether or not such liability results from or involves negligence) exceed $50.00.
• I agree that by my entering information into any electronic form on your site, that I am agreeing to the terms and conditions herein and to the Disclaimer.